Design for All (in ICT)

This article may be confusing or unclear to readers. Please help clarify the article. There might be a discussion about this on the talk page. (September 2010) (Learn how and when to remove this message)

Design for All in the context of information and communications technology (ICT) is the conscious and systematic effort to proactively apply principles, methods and tools to promote universal design in computer-related technologies, including Internet-based technologies, thus avoiding the need for a posteriori adaptations, or specialised design.^[1]

Design for All is design for human diversity (such as that described in the diversity in the workplace or business), social inclusion and equality.^[2] It should not be conceived of as an effort to advance a single solution for everybody, but as a user-centred approach to providing products that can automatically address the possible range of human abilities, skills, requirements, and preferences. Consequently, the outcome of the design process is not intended to be a singular design, but a design space populated with appropriate alternatives, together with the rationale underlying each alternative, that is, the specific user and usage context characteristics for which each alternative has been designed.

Traditionally, accessibility problems have been solved with adaptations and the use of assistive technology products has been a technical approach to obtain adaptations. Universal Access implies the accessibility and usability of information and telecommunications technologies by anyone at any place and at any time and their inclusion in any living context. It aims to enable equitable access and active participation of potentially all people in existing and emerging computer-mediated human activities, by developing universally accessible and usable products and services and suitable support functionalities in the environment. These products and services must be capable of accommodating individual user requirements in different contexts of use, independent of location, target machine, or runtime environment. Therefore, the approach aiming to grant the use of equipment or services is generalized, seeking to give access to the Information Society as such. Citizens are supposed to live in environments populated with intelligent objects, where the tasks to be performed and the way of performing them are completely redefined, involving a combination of activities of access to information, interpersonal communication, and environmental control. Citizens must be given the possibility of carrying them out easily and pleasantly.

For a thorough discussion of the challenges and benefits of Design for All in the context of ICT, see also the EDeAN White Paper (2005)^[3] and the "Report on the impact of technological developments on eAccessibility"^[4] of the DfA@eInclusion project.^[5]