 | |
Native name | eDreams ODIGEO |
|---|---|
| Company type | Subsidiary |
| Industry | Tourism |
| Founded | 2000 |
| Founder | Javier Pérez-Tenessa |
| Headquarters | Barcelona, Catalonia , Spain |
Key people | Dana Dunne (CEO) |
| Products | flights, hotels, vacation packages, car rentals, travel insurance |
| Revenue | €463.3 million[1] |
32,300,000 Euro (2023)  | |
| Parent | EDreams ODIGEO |
| Website | www |
eDreams is an online travel agency based in Barcelona, Spain, that offers deals on regular and charter flights, low-cost airlines, hotels, car rentals, dynamic packages, holiday packages and travel insurance.
The company accesses its airline seat inventory through Global Distribution Systems (GDS) like Amadeus, Galileo, Sabre, and Worldspan, as well as through direct integrations with airline reservation systems. It then compares, combines, filters and re-sells[2] this inventory to end consumers. In addition to its main product of flights, eDreams also resells hotels, vacation packages, trains, and travel insurance. eDreams also collaborates with more than 450 airlines on 155,000 different routes as well as with more than 855,000 hotels around the world in 40,000 destinations.[3]
The company was founded by Javier Pérez-Tenessa (Founder and Honorary Chairman),[4] James Hare and Mauricio Prieto. Perez-Tenessa was CEO from 2000 to 2015, when he retired. Then COO Dana Dunne became CEO. Gerrit Goedkoop is the company's Chief Operating Officer.[5]
In 2022, New Zealand consumer protection watchdog Consumer NZ advised the public to avoid eDreams, citing the company's failure to provide refunds and support to customers.[6] Subsequently, the European Parliament also announced the start of an investigation into the alleged mishandling of consumer refunds.[7]
Michel O'Leary, the founder of Ryanair has repeatedly accused eDreams of being a "scam" and "illegally scraping the Ryanair website for data, and then raising prices by over 115%", and has been pressuring the European Parliament to investigate eDreams for potential fraud.[8][9]
- ^ "eDreams FY 2015/2016 EBITDA up 15 pct". Retrieved 3 January 2024.
- ^ – Freyer, Walter: Tourismus: Einführung in die Fremdenverkehrsökonomie, 8. Aufl., Múnich/Viena, Oldenbourg 2006. (funcionamiento de CRS) (German)
- ^ – Portfolio (Last update: 09-28-2012)
- ^ Schaal, Dennis (26 January 2015). "eDreams Shuffles CEOs and Appoints Philip Wolf as Chairman". Skift. Retrieved 21 February 2015.
- ^ "Leadership - eDreams ODIGEO". eDreams ODIGEO. Retrieved 2017-01-10.
- ^ Cite error: The named reference
:0was invoked but never defined (see the help page). - ^ "Parliamentary question | Answer for question P-002743/22 | P-002743/2022(ASW) | European Parliament". www.europarl.europa.eu. Retrieved 2023-06-29.
- ^ "EDREAMS EXPOSED AS NO.1 OTA PIRATE FOR MAY – Ryanair's Corporate Website". corporate.ryanair.com. Retrieved 2024-05-10.
- ^ Ryanair Twitter " Scam alert = Prime Membership by @eDreams €54.99 p.a for access to increased fares and fake discounts… Another OTA Pirate exposed! @WhichUK @antitrust_it @CNMC_ES More examples in comments."