Foundever

For other uses, see Sitel (TV channel).

Foundever
Company typePrivate
IndustryCustomer service and business process outsourcing
PredecessorHQ800[1]
Sitel
Founded1985; 39 years ago (1985)
Founder
  • Laurent Uberti
  • Olivier Camino (Groupe Acticall founders)
Headquarters
Luxembourg City
,
Luxembourg
Number of locations
100+
Area served
Worldwide
Key people
Laurent Uberti (CEO)
Revenue$4 billion (2023)[2]
Number of employees
170,001[2]
ParentGroupe Acticall
Websitewww.foundever.com Edit this at Wikidata
Footnotes / references
[3]

Foundever (previously known as Sitel and Sykes) is a privately owned customer experience technology company headquartered in Luxembourg City. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,001 employees and $4 billion in revenue.

Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.

  1. ^ Cite error: The named reference book was invoked but never defined (see the help page).
  2. ^ a b "CX Leader Sitel Group Accelerates Global Transformation with Rebrand to Foundever". Foundever. March 1, 2023. Retrieved March 7, 2023.
  3. ^ "Form 10-K". sec.gov. April 16, 1997. Retrieved September 12, 2024.