 | This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages)
|
 | |
| Formerly | Brightwurks |
|---|---|
| Company type | Private |
| Industry | Software, SaaS |
| Founded | April 17, 2011 |
| Founders | Nick Francis, Jared McDaniel, Denny Swindle |
| Headquarters | |
| Products | Help Scout Help Desk, Docs, Beacon |
| Services | Help desk software, email management, support automation |
Number of employees | 100 |
| Website | www.helpscout.com |
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts,[1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's primary product is a web-based SaaS (software as a service) help desk that complies with HIPAA regulations.[2][1][3]
Founded in 2011, the company serves over 10,000 customers across more than 140 countries, including notable clients like Buffer,[4][5] Basecamp, Trello,[6] Reddit, and AngelList. Help Scout transitioned to a fully remote company in 2020, with over 100 employees living in more than 80 cities worldwide.[7][8][9][10]
- ^ a b Help Scout Draws Funding To Bring Affordable Email Collaboration And Support To Startups. TechCrunch. 2011-10-08.
- ^ Scout, Help. "Help Scout and HIPAA - Help Scout Support". docs.helpscout.com. Retrieved 2017-02-23.
- ^ "Farm to keyboard: why software is the next "craft" industry". Quartz. Retrieved 2017-02-22.
- ^ "Respond by Buffer | The 7 tools we use for support and customer development". Respond By Buffer. Retrieved 2017-02-22.
- ^ "8 Essential Online Tools For Getting More Work Done". Fast Company. 2013-12-13. Retrieved 2017-02-23.
- ^ Cervino, Brian. "How The Help Scout Integration For Trello Is Transforming Support Teams". Retrieved 2017-02-22.
- ^ Higginbottom, Karen. "How Agile Working Has Impacted Our Workspace". Forbes. Retrieved 2017-02-22.
- ^ "The Right Way to Build a Remote Culture". Inc.com. 2017-03-18. Retrieved 2017-02-22.
- ^ "Becca Van Nederynen - Help Scout - Remote Work Interview". Pajamas. 2015-08-24. Retrieved 2017-02-22.
- ^ Zapier. "How Successful Remote Teams Evaluate Employees: A look inside Automattic, GitHub and Help Scout - The Ultimate Guide to Remote Work - Zapier". zapier.com. Retrieved 2017-02-22.