The Legal Ombudsman is an ombudsman service that opened in October 2010.[1] It is a free service that investigates complaints about lawyers in England and Wales. The Legal Ombudsman was set up as a result of the Legal Services Act 2007[2] and took over from the Legal Complaints Service and other legal complaint-handling bodies. The current Chief Ombudsman is Paul McFadden, who replaced Rebecca Marsh in January 2021, Marsh having left the post in the summer of 2020 after being in post since April 2019.[3][4] The Legal Ombudsman is a member of the Ombudsman Association.[5]