Liveops

Liveops
Company typePrivate
IndustryOutsourcing
Customer Service
Founded2000; 24 years ago (2000)
FoundersSteve Doumar
Doug Feirstein
Wendell Brown
Bill Trenchard
Headquarters
Scottsdale, Arizona
Area served
United States
Key people
Greg Hanover, CEO
Number of employees
100 full time
plus thousands of work-at-home agents
Websitewww.liveops.com

Liveops is an outsourcing and contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]

In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.

Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] As of 2020, Liveops employed one hundred full time employees, plus thousands of temporary or part-time employees, and its platform had processed more than one billion minutes of customer service interactions.[6][7][8]

  1. ^ "LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
  2. ^ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
  3. ^ "LiveOps, Inc.: Private Company Information - Businessweek". Archived from the original on 2015-05-19. Retrieved 2015-04-23.
  4. ^ "Learn About the History of LiveOps". Archived from the original on 2016-03-04. Retrieved 2015-05-16.
  5. ^ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
  6. ^ "LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance". finance.yahoo.com. Archived from the original on 2013-11-05.
  7. ^ "Agents on Demand | LiveOps, Inc. | Call Center Services". Archived from the original on 2017-06-06. Retrieved 2016-02-11.
  8. ^ "Pitchbook profile LiveOps". Retrieved 2024-07-28.