 | This article relies largely or entirely on a single source. (October 2019) |
 | |
 MindTouch Responsive default out of box experience | |
| Developer(s) | MindTouch, Inc. |
|---|---|
| Initial release | May 2015 |
| Type | Content management system, customer relationship management |
| License | Proprietary software as a service |
| Website | mindtouch |
MindTouch was an American multinational technology company headquartered in San Diego, California that designed, developed, and sold SaaS computer software and online services. MindTouch was founded by Aaron Fulkerson and Steve Bjorg in 2005. In January 2016, MindTouch announced their Series A Venture Capital funding round, totaling US$12 million. PeakSpan Capital led the round with participation from SK Ventures and SAP SE.[1] In April 2021, MindTouch was acquired by NICE CXone and rebranded NICE CXone Expert.[2]
As a division of NICE, the organization's primary software product is NICE CXone Expert (formerly called MindTouch Responsive). Retired products included DekiWiki, MindTouch Core, and MindTouch 4. NICE CXone Expert allows for a team to create, publish, and edit content, and then structure that content within a responsive user interface. Its online services include TouchPoints, CRM integrations, a Success Program, and a custom software development team that helps with branding, information architecture, and custom integrations for new and existing customers.
- ^ "MindTouch Scores $12 Million To Help Customers Find Answers Online". 14 January 2016. Retrieved 30 October 2021.
- ^ "NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch". 20 April 2021. Retrieved 30 October 2021.