 | This article needs additional citations for verification. (January 2023) |
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 OTRS: Agent Dashboard | |
| Original author(s) | Martin Edenhofer[1] |
|---|---|
| Developer(s) | OTRS AG[2] |
| Initial release | 2001 |
| Stable release | 8
|
| Repository | |
| Written in | Perl/JavaScript |
| Platform | Multi-platform |
| Type | Service Management, Help Desk |
| License | proprietary until version 6.0: GPL |
| Website | otrs |
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
- ^ Schürmann, Tim (April 2011). "Die freien Ticketsysteme RT und OTRS" [The free ticksystems RT and OTRS]. Linux-magazine (in German). 4. Retrieved 30 May 2019.
- ^ "OTRS Group".