Omnitracker

Omnitracker
Developer(s)Omninet
Stable release
12.1.0 / March 31, 2021; 3 years ago (2021-03-31)[1]
Written inC# + .NET, C++
Operating systemWindows
Available inGerman, English, French, Russian, Dutch, Polish, Czech
TypeBusiness process management, Business service management, ITIL
LicenseProprietary commercial software
Websitewww.omnitracker.com

Omnitracker is a proprietary business process platform developed by Omninet GmbH in Germany. Omnitracker is developed as modular software for medium and large companies. It is used to track, control and evaluate relevant business processes. The main area of application is the support of ITIL compliant processes,[2][3][4] which manages requests, incidents/ errors, customer inquiries from the moment of creation to completion. Omnitracker received certifications of the Federal Association of IT-Mittelstand [5] and Pink Elephant that covers nine processes.[6]

  1. ^ "OMNITRACKER - Release Notes" (pdf). omnitracker.com. Retrieved 2021-04-22.
  2. ^ Computerwoche 2013 Archived 2014-06-26 at the Wayback Machine, The best tools for ITSM.
  3. ^ ITIL - Endorsed Software Tools, Endorsed Software Tools.
  4. ^ Dura, Sezgin, Untersuchung eines IT Unternehmens auf ITIL Konformität, (2008).
  5. ^ Bundesverband IT-Mittelstand , Untersuchung eines IT Unternehmens auf ITIL Konformität, Zertifizierte Produkte (2008) .
  6. ^ PinkVERIFY 2011 Toolsets, Pink Elephant: Pink Verify-Certification.