A one-stop shop (OSS), in public administration, is a government office where multiple services are offered, allowing customers to access these services in a centralized location rather than in different places.
The term originated in the United States in the late 1920s or early 1930s[1] to describe a business model offering customers the convenience of having multiple needs met in one physical location, as with department stores and big-box stores,[2] which offer a wide variety of products.
The phrase is frequently used as slang to describe everything from websites to television shows and mobile apps where people can find most of what they need, including information, in a single place.
- ^ Martin, G. "'One stop shop' - the meaning and origin of this phrase". Phrasefinder. Retrieved 2022-05-08.
- ^ Prado, M. M.; da Matta Chasin, A. C. (2011). "How innovative was the Poupatempo experience in Brazil? Institutional bypass as a new form of institutional change" (PDF). Brazilian Political Science Review. 5 (1): 11–34. doi:10.1590/1981-3879201100010001.