Philip B. Crosby

Phil Crosby
Born
Philip Bayard Crosby

(1926-06-18)June 18, 1926
Wheeling, West Virginia, US
DiedAugust 18, 2001(2001-08-18) (aged 75)
Asheville, North Carolina, US[1]
Resting placePalm Cemetery, Winter Park, Florida
Education1950
Alma materOhio College of Podiatric Medicine[2]
OccupationQuality consultant
Years active1952 – 1999
Employer(s)The Martin Company, ITT Corporation, Philip Crosby Associates
Known forPhilosophies of Quality management, Zero Defects, Quality Management Maturity Grid
Notable workQuality Is Free (1979)[3]
SpousePeggy
Children2

Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.[4]

Crosby initiated the Zero Defects program at the Martin Company.[5] As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

  1. ^ "Philip Crosby, 75, Developer Of the Zero-Defects Concept". The New York Times. New York. 2001-08-22. ISSN 0362-4331. Retrieved 2012-09-01.
  2. ^ "Biography". philipcrosby.com. Winter Park, Florida: Philip Crosby Associates. Archived from the original on 2016-03-04. Retrieved 2012-09-01.
  3. ^ "Philip Crosby". Milwaukee, Wisconsin: American Society for Quality. Retrieved 2012-09-01.
  4. ^ "Philip Crosby Collection". Winter Park Public Library. 2004. Archived from the original on 2009-04-29. Retrieved 2009-05-02.
  5. ^ Cite error: The named reference Harwood was invoked but never defined (see the help page).