Phil Crosby | |
---|---|
Born | Philip Bayard Crosby June 18, 1926 |
Died | August 18, 2001 | (aged 75)
Resting place | Palm Cemetery, Winter Park, Florida |
Education | 1950 |
Alma mater | Ohio College of Podiatric Medicine[2] |
Occupation | Quality consultant |
Years active | 1952 – 1999 |
Employer(s) | The Martin Company, ITT Corporation, Philip Crosby Associates |
Known for | Philosophies of Quality management, Zero Defects, Quality Management Maturity Grid |
Notable work | Quality Is Free (1979)[3] |
Spouse | Peggy |
Children | 2 |
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.[4]
Crosby initiated the Zero Defects program at the Martin Company.[5] As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
Harwood
was invoked but never defined (see the help page).