Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements".[1]
This approach places emphasis on three aspects (enshrined in standards such as ISO 9001):[2][3]
- Elements such as controls, job management, defined and well managed processes,[4][5] performance and integrity criteria, and identification of records
- Competence, such as knowledge, skills, experience, and qualifications
- Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.
Inspection is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example.[3]
- ^ ISO 9000:2005, Clause 3.2.10
- ^ Praxiom Research Group Limited (16 August 2017). "ISO 9001 Translated Into Plain English". Praxiom Research Group Limited. Retrieved 29 November 2017.
- ^ a b Aft, L.S. (1997). "Chapter 1: Introduction". Fundamentals of Industrial Quality Control. CRC Press. pp. 1–17.
- ^ Dennis Adsit (9 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (PDF). National Association of Call Centers. Archived from the original (PDF) on 4 July 2017. Retrieved 21 December 2012.
- ^ Dennis Adsit (23 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (PDF). National Association of Call Centers. Archived (PDF) from the original on 9 October 2022. Retrieved 21 December 2012.