Request Tracker

Request Tracker
Original author(s)Jesse Vincent
Developer(s)Best Practical Solutions, LLC
Initial release13 October 1999; 25 years ago (1999-10-13)
Stable release
5.0.7[1] Edit this on Wikidata / 5 June 2024; 4 months ago (5 June 2024)
Repository
Written inPerl
Operating systemAny Unix-like
PlatformCross-platform
Available inMultiple Languages
TypeIssue tracking system
LicenseGPLv2
Websitebestpractical.com/request-tracker

Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker began as ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users.

RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package.[2] RT is open source (FOSS) and distributed under the GNU General Public License.[3]

Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams.[4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of user integrations and user customizations.

It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams (CSIRTs) in Europe.[5]

  1. ^ "Release 5.0.7". 5 June 2024. Retrieved 24 June 2024.
  2. ^ Rich, Amy (June 2003). "RT: Request Tracker, Part 1". Sun Microsystems. Archived from the original on 2009-11-15.
  3. ^ "RT FAQ: What is RT?". Archived from the original on 2016-04-10. Retrieved 2015-08-10. Request Tracker (RT) [...] is available under the terms of the GNU General Public License (GPL).
  4. ^ "RTIR: RT for Incident Response". Retrieved 2015-08-10. ready out of the box for your CERT or CSIRT to use
  5. ^ "REQUEST TRACKER INCIDENT RESPONSE (RTIR) SOFTWARE TO BE UPGRADED AND EXPANDED" (PDF). TERENA. 2005-10-05. Retrieved 2015-08-10.