Structured communication

Structured communication is a term used across a variety of disciplines to describe frameworks for interaction between individuals or machines. Although these frameworks are primarily designed to reduce ambiguity, increased efficiency is often cited as a secondary benefit. The concept has existed since at least 1971, when it was demonstrated to be an effective method of conflict resolution for married couples.[1]

  1. ^ Wells, R.A.; Figurel, J.A. (1979). "Techniques of Structured Communication Training". The Family Coordinator. JSTOR.