removed: copyright violation from www.enterprisemanagement.com/online-store/ scstore/02182002%20Article.pdf
I can't find the first
So I'm working to improve things. I'm hardly an expert on ITIL--maybe after I've revised the wording, I'll be closer. :-) If there are experts out there who think I'm getting it wrong, please help me get it right.
Here's my plan of action: What I have done, and what I'll be doing in the short term.
- Re-worked the intro to conform more closely to standard Wiki practices (much more needs to be done).
- Moved various sentences around, again for clarity, focus, and flow.
- Moved the 'Process' section to the bottom. This was mostly to get it out of the way for a while. A new reader wants to know what ITIL is right away. I need to figure out where this very important Process stuff belongs.
- I want to describe the eight 'sets' in the framework, and each of the disciplines within them.
- And of course there are various small repairs to spelling, grammar, and language.
When all of that is finished, I'll probably make the next pass at a plan of action.
Just to re-enforce, I'm not at all an expert on the subject, so if you have the knowledge, I need the help. If I'm going down the wrong path, please help me to get back on. [ But, be gentle. :-) ]
DanielVonEhren 20:21, 6 Apr 2005 (UTC)
- I've made various improvements for about a week. My thoughts are moving in the direction of splitting up the article into about 10 different article. I'm envisioning
- A main article with overall descriptions of ITIL
- Eight separate article, one for each of the sets
- An ITIL Glossary
- I'm noticing that the article is already quite long, and the material so far only covers two of the eight sets.
- There's a lot of work left to do even in the simple 'small repairs' on what's already in place: Lots of spelling, and grammar, and prose, and organization issue. I'm looking at that as on-going. For the short-term, I'm going to create the separate ITIL Glossary article. One of the most important benefits of ITIL is the definition of common vocabulary, which allows people to communicate in a shared language. I've noticed the problem that the article talks, for example, about an incident several times before having the opportunity to define it. A Glossary in a separate article with linkable words ought to solve that chicken-and-egg problem nicely.
DanielVonEhren 15:50, 10 Apr 2005 (UTC)