Even (or especially) when these are applicable, saying them aloud often exacerbates matters:
- "Calm down."
- "I'm afraid you don't understand."
- "I consider your statement to be a personal attack."
- "Stop being uncivil."
- "Comment on content, not on behaviour."
- "I don't understand why no one has thought of this simple solution."
- "I'm not responding to you anymore. Thank you for your contributions."
- "Stop trolling."
- "The requests for adminship process is broken."
- "We're here to build an encyclopedia."
Consider "Top ten ways to avoid trolling" to avoid making these statements.