Active citizenship

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Active citizenship involves citizens having control over their daily lives as users of public services, allowing them to influence decisions, voice concerns, and engage with service provision. This includes both choice and voice, enabling citizens to impact service provision by participating in local policies, interacting with institutions, and expressing preferences. It encompasses activities in politics, workplaces, civil society, and private spheres. This concept emphasizes how citizens' interactions with staff, administrators, and politicians at different levels affect their ability to shape services according to their needs. Three dimensions are considered: choice, empowerment, and participation. Choice involves informed decisions about service use, empowerment allows individuals to control their lives as users, and participation includes engaging in policy processes and influencing services.^[1]