Birmingham New Street railway station

Birmingham New Street
The east end of the station, with the newly rebuilt and refurbished building which opened in 2015.
General information
Location	Birmingham, West Midlands England
Coordinates	52°28′40″N 1°53′56″W / 52.47777°N 1.89885°W / 52.47777; -1.89885
Grid reference	SP069866
Managed by	Network Rail
Transit authority	Transport for West Midlands[1]
Platforms	13 (including 4C)
Other information
Station code	BHM
Fare zone	1
Classification	DfT category A
History
Original company	London & North Western Railway
Key dates
1 June 1854	First opened
8 February 1885	Extension opened
1964–1967	Rebuilt
2010–2015	Redeveloped
Passengers
2018/19	47.926 million
Interchange	7.074 million
2019/20	46.511 million
Interchange	6.994 million
2020/21	7.351 million
Interchange	1.024 million
2021/22	22.683 million
Interchange	3.509 million
2022/23	30.726 million
Interchange	4.328 million
Location
Notes Passenger statistics from the Office of Rail and Road

Birmingham New Street, also known as New Street station, is the largest and busiest of the three main railway stations in Birmingham city centre, England, and a central hub of the British railway system. It is a major destination for Avanti West Coast services from London Euston, Preston, Glasgow Central and Edinburgh Waverley and West Midlands Trains services from Liverpool Lime Street and London Euston both via the West Coast Main Line. The CrossCountry network centres on New Street, as well as local and suburban services within the West Midlands; these include those on the Cross-City Line between Lichfield Trent Valley, Redditch and Bromsgrove, and the Chase Line to Walsall and Rugeley Trent Valley. The three-letter station code is BHM.^[2]

The station is named after New Street, which runs parallel to the station, although the station has never had a direct entrance from New Street except via the Grand Central shopping centre. Historically, the main entrance to the station was on Stephenson Street, just off New Street. As of 2022, the station has entrances on Stephenson Street, Smallbrook Queensway, Hill Street and Navigation Street.

New Street is the eleventh busiest railway station in the UK and the busiest outside London, with 30.7 million passenger entries and exits between April 2022 and March 2023. It is also the busiest interchange station outside London, with over 4 million passengers changing trains at the station annually. In 2018, New Street had a passenger satisfaction rating of 92%, the third highest in the UK.^[3]

The original New Street station opened in 1854. At the time of its construction, the station had the largest single-span arched roof in the world.^[4] In the 1960s, the station was completely rebuilt. An enclosed station, with buildings over most of its span and passenger numbers more than twice those it was designed for, the replacement was not popular with its users. A £550m redevelopment of the station named Gateway Plus opened in September 2015; it includes a new concourse, a new exterior facade and a new entrance on Stephenson Street.^[5]