Business activity monitoring

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Business Activity Monitoring (BAM) refers to a category of software that aids the monitoring and tracking of business activities implemented within computer systems.

The term was originally coined by analysts at Gartner, Inc.^[1] and refers to the aggregation, analysis, and presentation of real-time information regarding activities within organizations, customers, and partners. A business activity may either represent a business process that is orchestrated by a business process management (BPM) software, or it may encompass a series of activities that span multiple systems and applications.^[2] BAM is specifically designed to provide operations managers and upper-level management with a comprehensive overview of business activities.