Business Activity Monitoring (BAM) refers to a category of software that aids the monitoring and tracking of business activities implemented within computer systems.
The term was originally coined by analysts at Gartner, Inc.[1] and refers to the aggregation, analysis, and presentation of real-time information regarding activities within organizations, customers, and partners. A business activity may either represent a business process that is orchestrated by a business process management (BPM) software, or it may encompass a series of activities that span multiple systems and applications.[2] BAM is specifically designed to provide operations managers and upper-level management with a comprehensive overview of business activities.