 | |
 Convergys office in Baguio, Philippines | |
| Company type | Public |
|---|---|
| NYSE: CVG | |
| Industry | Customer Management Information Management Outsourcing Consulting Professional Services |
| Founded | 1998 |
| Defunct | October 5, 2018 |
| Fate | Acquired by Synnex |
| Successor | Concentrix |
| Headquarters | , |
Number of locations | 150[1] |
Key people |
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| Products | Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, Customer Management, Solutions etc. |
| Revenue |  $ 2.951 billion [1] (2015) |
| $ 194.4 million[1] (2015) | |
| $ 169 million[1] (2015) | |
| Total assets |  $ 2.358 billion[1] (2015) |
| Total equity | $ 1.276 billion[1] (2015) |
Number of employees | 130,001[1] (2015) |
| Website | www |
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries.
- ^ a b c d e f g "2015 Annual Report" (PDF). Convergys. Feb 23, 2016. Archived from the original (PDF) on May 31, 2016. Retrieved May 2, 2016.