Dialogue system

An automated online assistant on a website - an example where dialogue systems are major components

A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel.

The elements of a dialogue system are not defined because this idea is under research,[citation needed] however, they are different from chatbot.[1] The typical GUI wizard engages in a sort of dialogue, but it includes very few of the common dialogue system components, and the dialogue state is trivial.

  1. ^ Klüwer, Tina. "From chatbots to dialog systems." Conversational agents and natural language interaction: Techniques and Effective Practices. IGI Global, 2011. 1-22.