&sq=&lang=&file=File:Genesys_Logo_2017.svg){kind=logo} | |
&sq=&lang=&file=File:Genesys_HQ-SL.jpg) Former headquarters in Daly City, California | |
| Formerly | Genesys Telecommunications Laboratories |
|---|---|
| Company type | Private |
| Industry | Software |
| Founded | 1990 |
| Founders |
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| Headquarters | , U.S. |
Area served | Worldwide |
Key people |
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| Revenue |  $2.0 billion[1] (2022) |
| Owners | |
Number of employees | 6000+ (2023) |
| Website | genesys |
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses.[2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990[3] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.[4]
- ^ "Genesys Cloud CX revenue growth of approximately 50% year-over-year propels company past $2 billion total revenue". PR Newswire. March 2, 2023. Retrieved June 23, 2021.
- ^ Patrick Hoge (11 March 2014). "To go, or not to go: Tech's IPO shuffle". San Francisco Business Times. Retrieved 6 May 2014.
- ^ Scott McCormack (6 July 1998). "The Russia house". Forbes. Retrieved 6 May 2014.
- ^ Patrick Hoge (15 June 2012). "Paul Segre, president and CEO of Genesys". San Francisco Business Times. Retrieved 6 May 2014.