 | A request that this article title be changed to Etraveli Group is under discussion. Please do not move this article until the discussion is closed. |
 | |
| Type of business | Subsidiary |
|---|---|
Type of site | Travel agency Metasearch engine |
| Available in | English |
| Owner | Etraveli Group AB |
| URL | www |
| Commercial | Yes |
| Registration | Required |
| Current status | Active |
 | |
| Company type | Travel agency Metasearch engine |
|---|---|
| Founded | 2000 |
| Headquarters | , Sweden |
Key people | Mathias Hedlund (CEO) |
| Brands |
|
Number of employees | +2300 |
| Website | www |
GoToGate is an online travel agency and seller of air travel based in Uppsala, Sweden,[a] and one of the most prominent trade names of the Swedish travel corporation Etraveli Group AB.[3][4][5] GoToGate claims it serves 30 million customers a year across 77 countries and fills 140 Boeing 737 planes every day.[6] GoToGate was used for a time as the flight provider for Booking.com for various European countries.[7]
Under Etraveli, GoToGate also operates MyTrip.com, whose US division lists GoToGate as its owner.[8]
GoToGate has been subject to frequent controversy and criticism, often targeting its poor customer service despite boasting "unbeatable low prices". The agency has a Better Business Bureau grade of "F" and hovers around a 1-star rating with reviewers frequently calling the website a scam.[9][10]
Etraveli Group accepted an offer in 2021 to be bought out by Booking.com parent Booking Holdings for US$1.83 billion, though the European Commission ultimately blocked the merger.[11]
- ^ "Facts". Etraveli Group. Retrieved 2022-08-18.
- ^ "Our brands". Etraveli Group. Retrieved 2022-09-10.
- ^ "Gotogate Taiwan: low on cost, big on miles! Book your flight now!". tw-en.gotogate.com. Retrieved 2022-08-04.
- ^ "Cheap Flights: Book Last Minute Flight deals | Gotogate". www.gotogate.com. Retrieved 2022-08-04.
- ^ "Booking to buy Swedish travel agency Etraveli for $1.83 billion". Reuters. 2021-11-23. Retrieved 2022-08-04.
- ^ "Gotogate". www.gotogate.com. Retrieved 2022-08-04.
- ^ "Booking.com Launches Flights Through Partnership Across Europe". Skift. 2019-10-14. Retrieved 2022-08-06.
- ^ "Online travel agent Mytrip – learn more about us". us.mytrip.com. Retrieved 2022-08-06.
- ^ "Gotogate, Inc. | Reviews | Better Business Bureau® Profile". www.bbb.org. Retrieved 2022-08-04.
- ^ "Customer Service Complaints Have Piled Up For Travel Agency GoToGate, And New Customers Have Meant New Complaints". www.cbsnews.com. Retrieved 2022-08-04.
- ^ "EU blocks Booking takeover of Swedish online travel rival – DW – 09/25/2023". dw.com. Retrieved 2023-11-28.
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