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| Occupation | |
|---|---|
| Names | Hotel Manager, General Manager, Hotelier |
Activity sectors | Hospitality Management, Business |
| Description | |
| Competencies | Operations Management Team building Advanced Knowledge of Hotel Operations Human Resources Management Financial Management Sales Management Events Management Marketing Revenue Management Customer Relationship Management |
Fields of employment | Hotels |
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment.[1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's general manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.
- ^ "What does a Hotel Manager do?". hospitalityinsights.ehl.edu. Retrieved 2021-11-04.