 | This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages)
|
Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole.[1] Today the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is, to categorize hotels.
There is a wide variety of rating schemes used by different organizations around the world. Many have a system involving stars, with a greater number of stars indicating greater luxury. Forbes Travel Guide, formerly Mobil Travel Guide, launched its star rating system in 1958. The AAA and their affiliated bodies use diamonds instead of stars to express hotel and restaurant rating levels.
Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional systemsand rest heavily on the facilities provided[clarification needed]. Some consider this assessment method disadvantageous to smaller hotels, whose quality of accommodation could fall into one class but whose lack of an item such as an elevator would prevent it from reaching a higher categorization.[2]
- ^ Hensens, Struwig & Dayan. "Guest-review criteria on TripAdvisor compared to conventional hotel-rating systems to assess hotel quality" (PDF). Eurochrie 2010. Archived from the original (PDF) on 10 July 2012. Retrieved 18 November 2012.
- ^ Vine, P.A.L. (March 1981). "Hotel classification — art or science?". International Journal of Tourism Management. 2 (1): 18–29. doi:10.1016/0143-2516(81)90014-1.