 | This article includes a list of general references, but it lacks sufficient corresponding inline citations. (September 2013) |
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues.[1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry.
- ^ Bertram, Dane. The social nature of issue tracking in software engineering Archived 2016-11-08 at the Wayback Machine. Diss. University of Calgary, 2009.