Majorel

Majorel Group Luxembourg S.A.
Company typepublic (S.A.)
ISINLU2382956378
Industrybusiness services
Predecessors
  • Arvato CRM Solutions
  • Phone Group
  • Pioneers Outsourcing
  • ECCO Outsourcing
Founded2019; 5 years ago (2019)
HeadquartersLuxembourg
Area served
worldwide
Key people
  • Thomas Mackenbrock (CEO)
Services
RevenueIncrease 2,100 million[1] (2022)
Number of employees
82,000 (2022)
Websitewww.majorel.com

Majorel is an international service company,[2] specializing in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group [fr].[3][4]

  1. ^ "Majorel Reports Double-Digit Performance in FY 2022". Euronext. 14 March 2023. Retrieved 8 November 2023.
  2. ^ Sara Germano (18 September 2018). "Bertelsmann to Merge Unit That Moderates for Facebook With a Competitor". The Wall Street Journal. Retrieved 25 June 2019.
  3. ^ "Neue Partnerschaft: Bertelsmann geht bei Call-Centern mit Marokkanern zusammen". Zeit Online (in German). 18 September 2018. Retrieved 25 June 2019.
  4. ^ Tobias Buck (18 September 2018). "Bertelsmann Sets up CRM Business with Saham of Morocco". Financial Times. Retrieved 25 June 2019.