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The Ontario Energy Board is the provincial regulator of natural gas and electricity utilities in Ontario, Canada. This includes setting rates, and licensing all participants in the electricity sector including the Independent Electricity System Operator (IESO), generators, transmitters, distributors, wholesalers and electricity retailers, as well as natural gas marketers who sell to low volume customers.
To ensure an adequate level of consumer protection in the energy markets, the Board developed codes of conduct for gas marketers and electricity retailers, and established a complaint resolution process for energy consumers. The Board also provides a broad range of information to energy consumers about electricity and natural gas in Ontario.
The Board oversees the electricity market and ensures regulated gas and electricity monopoly utilities comply with Board decisions and orders. This includes conducting audits, performing compliance monitoring activities and monitoring various aspects of the gas and electricity utilities’ financial operating performance.