Performance improvement

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Performance improvement is measuring the output of a particular business process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. Performance improvement can be applied to either individual performance, such as an athlete, or organisational performance, such as a racing team or a commercial business.

The United States Coast Guard has published the Performance Improvement Guide (PIG),^[1] which describes various processes and tools for performance management at the individual and organisational levels.