Trust (social science)

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Trust is the belief that another person will do what is expected. It brings with it a willingness for one party (the trustor) to become vulnerable to another party (the trustee), on the presumption that the trustee will act in ways that benefit the trustor.^[1][2][3] In addition, the trustor does not have control over the actions of the trustee.^[1] Scholars distinguish between generalized trust (also known as social trust), which is the extension of trust to a relatively large circle of unfamiliar others, and particularized trust, which is contingent on a specific situation or a specific relationship.^[1]

As the trustor is uncertain about the outcome of the trustee's actions, the trustor can only develop and evaluate expectations. Such expectations are formed with a view to the motivations of the trustee, dependent on their characteristics, the situation, and their interaction.^{[4][page needed]} The uncertainty stems from the risk of failure or harm to the trustor if the trustee does not behave as desired.

In the social sciences, the subtleties of trust are a subject of ongoing research. In sociology and psychology, the degree to which one party trusts another is a measure of belief in the honesty, fairness, or benevolence of another party. The term "confidence" is more appropriate for a belief in the competence of the other party.^{[5][6][citation needed]} A failure in trust may be forgiven more easily if it is interpreted as a failure of competence rather than a lack of benevolence or honesty.^{[7][page needed]} In economics, trust is often conceptualized as reliability in transactions. In all cases, trust is a heuristic decision rule, allowing a person to deal with complexities that would require unrealistic effort in rational reasoning.^[8]