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There can be no WP editing without people. And when people gather there follows some sort or form of association for the purpose of maintaining order amongst those people. It is a given that WP is vulnerable to uncivil behavior. Incivility displays a lack of consideration for others. The question becomes what to do once the behavior and the perpetrator of that behavior have been identified. WP should be bound by an ironclad commitment to a safe and comfortable working environment for ALL employees. (I say employees knowing we are all unpaid. But, except for that minor detail we are "at work".) We should be assured of a professional workspace. But, Wikipedia, like all "user generated content" projects, is bottom up, not top down. It consists of an invitation to the entire world to edit and then hopes that users will maintain an environment where it is possible for that world to edit. All user-generated projects are radical democracies, despite the inconvenience of that in practice. Except for our made-up names, we are all either unidentified opponents or unidentified collaborators. Civility is a cornerstone of civic foundation. Lack of it can make things unstable. It is a buffer against aggression and chaos. It shows respect for each other and maintains the positive and fluid state of interpersonal relations.