Wikipedia:Dispute Resolution Improvement Project/Activity analysis

Activity Analysis of Dispute Resolution

In May, I did an analysis of a handful of dispute resolution forums, which was undertaken to follow up on the results of the survey. Essentially, I had the opinion of the community on dispute resolution, but no actual data as to the state of the processes. Below you will find my methodology as well as the results of the analysis.

The that were analysed were:

WP:3O, WP:DRN, WP:MEDCAB, WP:RFM, WP:WQA and all WP:RFCs filed between 1-31 May.

All of the following measurements were checked against all dispute resolution forums, unless otherwise noted.

  • Number of disputes filed: Doing a raw number count based on the history of each page in the period of 1-31 May, I will be able to determine which forums are used the most utilised by the community.
  • Number of editors participating: "Editors" were anyone that had made an edit to the respective dispute resolution page. This was determined partially with a database query, and partially by running a query on the pages using this tool.
  • Response time: This was defined by the time between a dispute being filed and being responded to by a dispute resolution volunteer.
  • Number of volunteers: A key concern from the survey was the insufficient amount of dispute resolution volunteers. Discussions were examined to determine the amount of volunteers.
  • Resolution time: As the timeframe for dispute resolution was a concern brought up in the survey, this analysed the average length of time that a dispute was open.
  • Success rate: This was be checked by looking at the discussions, and seeing if the dispute had been resolved, based on article and talk page activity.

The results of the forums are listed in the table below. Some data is not provided due to relevance.

Forum # of disputes # of participants # of volunteers Average first response time Average resolution time Success rate
Third opinion 31 Not assessed N/A 25 hours N/A 52%
Dispute resolution noticeboard 42 207 25 16.6 hours (21.4% of disputes were never looked at) 8.6 days 47.61%
Mediation Cabal 4 17 5 N/A 28 days 100%
Formal Mediation 7 25 4 N/A 15 days 0%
Wikiquette assistance 17 67 Not assessed 5.3 hours 45.5 hours 21.4%
Requests for comment 15 339 (212 to one RFC) N/A N/A N/A N/A