Activity Analysis of Dispute Resolution
In May, I did an analysis of a handful of dispute resolution forums, which was undertaken to follow up on the results of the survey. Essentially, I had the opinion of the community on dispute resolution, but no actual data as to the state of the processes. Below you will find my methodology as well as the results of the analysis.
The that were analysed were:
WP:3O, WP:DRN, WP:MEDCAB, WP:RFM, WP:WQA and all WP:RFCs filed between 1-31 May.
All of the following measurements were checked against all dispute resolution forums, unless otherwise noted.
The results of the forums are listed in the table below. Some data is not provided due to relevance.
Forum | # of disputes | # of participants | # of volunteers | Average first response time | Average resolution time | Success rate |
---|---|---|---|---|---|---|
Third opinion | 31 | Not assessed | N/A | 25 hours | N/A | 52% |
Dispute resolution noticeboard | 42 | 207 | 25 | 16.6 hours (21.4% of disputes were never looked at) | 8.6 days | 47.61% |
Mediation Cabal | 4 | 17 | 5 | N/A | 28 days | 100% |
Formal Mediation | 7 | 25 | 4 | N/A | 15 days | 0% |
Wikiquette assistance | 17 | 67 | Not assessed | 5.3 hours | 45.5 hours | 21.4% |
Requests for comment | 15 | 339 (212 to one RFC) | N/A | N/A | N/A | N/A |