William Hook DeLone (born September 28, 1946) is an American organizational theorist, and Professor at the American University, Department of Information Technology, known for his work with Ephraim R. McLean on the information systems success model and on "measurement of information systems effectiveness."[1][2]
- ^ Taylor, Shirley, and Peter A. Todd. "Understanding information technology usage: A test of competing models." Information systems research 6.2 (1995): 144-176.
- ^ Alavi, Maryam, and Dorothy E. Leidner. "Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues." MIS Quarterly (2001): 107-136.